Doing it quickly and without the pressure of a human presence will greatly improve honesty
and quality of responses. Dot it after a purchase or a product delivery, after a phone
conversation or at scheduled intervals
Set auto-responses based on rating
This can be a smiley face for a top rating or a request to explain something in
greater detail for a not so good one
Be greatful for Feedback
This can be something extra of your service, discount for the next visit, or a simple
personal thank you note
Send requests through different channels:
We automatically route your messages asking for feedback based on what we know
about your customer preferences
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