If you can only reply to people while they are still on your website -
Yes! You are loosing leads!
If you can not reach those leads later on and guide them into deals -
Yes! Loosing revenue, too.
Let customer chat to you not in a web widget,
but in a mobile messenger of their choice! And you will:
Lasso leads from websites into messengers
Most customers are mobile. Anchoring your access into their smartphones is the best way to reach them further down the road. Chat bots are the best tool for that.
Pull leads through funnels
Automate you comebacks to each lead. For example, automatically ask if they need to know anything after 7 days since the initial chat. Or just send all leads some new info.
Improve your funnels with automatic actions based on the stage of each lead, for example - auto-remind that a shopping cart needs payment.
Push your deals to customers
Talking to customers without calling them to action, rarely makes sense.
Send customers actionable deals right into their smartphones. Be it your coupon or an invoice.
Reply visitors at your convenience even after they are off your website!